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IT CONSULTANT
Professional Profile
ELLIOT R. HUTCHENS
TECHNICAL BUSINESS ENGINEER
I am Elliot Hutchens, an experienced business-centric technical engineer and entrepreneur.
Today's business environment is powerfully driven by the rapid growth of technology. This escalating dependence of business on technology requires organizations to partner with technology professionals who possess cutting-edge capabilities, qualifications, and competencies.
As a business professional and consultant, I have over 15 years’ experience as a technical engineer, accountant, developer, marketing coordinator, and business professional. As an entrepreneur I’ve founded three profitable companies across a wide spectrum of industries. I provide a unique set of interchangeable capabilities that create effective technical solutions to complex and constantly evolving business challenges.
I help businesses cut costs, drive revenue, and increase efficiency.
As a technical solutions architect, I will identify inefficiencies and improve your business operations by providing a variety of modern solutions to help you innovate and automate your business. Through utilization of data analytics, workflow automation tools, cross-departmental collaboration platforms, strategic re-organization, and targeted software implementations, I will drive profitability and enhance your competitive edge.
I look forward to working with your organization as a dynamic contributor to your profitability and efficieny.
Business Skills
BUSINESS AUTOMATION
DATA ANALYSIS / MAPPING / TRENDING
SYSTEMS & DATA INTEGRATION
WORKFLOW DESIGN
WEB DEVELOPMENT
BRAND DEVELOPMENT
PROJECT MANAGEMENT
FINANCE / ACCOUNTING / GAP
SYSTEMS ENGINEERING
SYSTEMS DESIGN
SALES FUNNELS
INTERNET MARKETING
SEARCH ENGINE OPTIMIZATION (SEO)
SECURITY RISK MITIGATION
OPERATIONS MANAGEMENT
QUANTITATIVE / QUALITATIVE ANALYSIS
MARKET RESEARCH
PRODUCT DEVELOPMENT
Technical Skills
SharePoint
On Premise / Hybrid
Azure / Cloud
Web Applications
Site Collections
Content Databases
Access Services
Business Data Connectivity
Performance Point
PowerPivot
Mysites / OneDrive
Search
Reporting Services
Visio Services
Workflow
Migrations
Apps
Security
Monitoring
Backups
Upgrades
Office 365
Exchange Online
SharePoint Online
OneDrive
Office ProPlus
Skype For Business
Yammer
Planner
Power BI
Delve
Sway
Security & Compliance
PowerApps
Flow
Forms
Teams
Azure AD
Hybrid Deployments
AD Federation
Licensing
Data Loss Prevention
Business Intelligence
SQL Server
SSAS - Analysis Services
Advanced Excel
Power BI
Power Pivot
Power Query
Performance Point
Power View
Domo
Data Models
Cubes
Tableau
Workflow Automation
Nintex
SharePoint Workflow
GlobalAction Workflow
Gravity Flow
Database Management
SQL Server
MongoDB
MS Access
MySQL
Advanced Queries
Stored Procedures
Views
Functions
Triggers
Linked Server
Indexes
Security
High Availability
Replication
Maintenance Plans
SQL Agent
Data Integration / Reporting
SSIS - Integration Services
SSRS - Reporting Services
Crystal Reports
SQL Scripting
Networking
OSI Model
DHCP / TCP/IP
VLAN / DMZ
VPN / NAT
Firewalls / Switches
Wireless
Point to Point
Load Balancing
Proxy / Ports
EIGRP / OSPF
ICMP / IGMP
Wiring / Cabling
Sonicwall
Watchguard
Cisco / Dell
Ubiquiti
Technical Services
Office 365
Office 365 deployment, migration, and administration services. Certified expertise in: Exchange Online, SharePoint Online, OfficePro Plus, Bookings, Flow, Forms, Planner, PowerApps, Stream, StaffHub, Teams, Delve, Sway, and Video.
Server Administration
Enterprise server management services including 24/7 monitoring, emergency assistance, need based server administration, and proactive server management. Certified expertise in host and compute, storage, hyper-v, containers, high availability, maintain and monitor, DNS, DHCP, RDP, AD DS, group policy,certificate services.
Server Administration
Enterprise server management services including 24/7 monitoring, emergency assistance, need based server administration, and proactive server management. Certified expertise in host and compute, storage, hyper-v, containers, high availability, maintain and monitor, DNS, DHCP, RDP, AD DS, group policy,certificate services.
Azure
Azure deployment, migration, and administration services. Certified expertise in Compute, Netowrking, Storage, Web, Containers, Databases, Security and Identity, Data and Analytics.
Amazon Web Services AWS
Professional design, deployment, implementation, and administration of AWS solutions. Certified expertise in SysOps administration: managing and deploying high availability systems, migrating on-premise applications, implementing controls, selecting AWS services, estimating AWS costs, and implementation of AWS best practices.
SQL Server
Microsoft SQL Server '05 to '16 deployment, provisioning, migration, upgrade, and administration services. Certified expertise in data access and auditing, backup and restore, monitoring, high availability, sql agent, and performance plans.
Network Engineering
Professional design, implementation, management, and troubleshooting of your networking related needs. From a small home offices to large enterprise multi-LAN networks: switches, firewalls, routers, site to site enterprise wifi, NIC's, and cabiling.
Exchange Server
Exchange Server 2007 to 2016 deployment, design, implementaton, upgrade, migration, and administration services. Certified expertise in mailbox databases, client access services, transport services, infrastructure, receipients, security, audtiting, archiving, eDisvoery, and federation.
Storage Systems
Expert design, build, implementation, and troubleshooting of SAN, NAS, and cloud storage devices. Extensive experience with Synology systems including survelliance, replication, cloud, iSCSI, RAID, and SMI-S.
Virus Removal
Malware, spyware, virus removal and mitigation services. From ransomware to full network intrusions, I will sanitize your systems quickly and efficiently to get your network, servers, and workstations back online.
PC Repair
Advanced repair of any computer related issue. Complete custom computer builds, spec recommendations, hardware and software diagnostics, device upgrades, operating system installs and rebuilds, network deployments and packaging, harware replacements.
Security Hardening
The more services your systems are managing, the larger the vulnerability surface of your network. With expert security hardening, I will mitigate these risks by reducing the attack surface of your systems.
Systems Management
Professional installation, configuration, and management of desired state, software imaging and packaging, configuration management. Expertise in Microsoft Systems Center Configuration Manager, Group Policy, PowerShell, and Spiceworks network inventory management.
Software Deployment
Advanced design, implementation, administration, and configuration of enterprise / SMB software packages and subscriptions. Adobe Creative Suite, AutoDesk CAD, Office365, Acronis, Symantec, Quickbooks, Bitdefender, Macafee, Kaspersky, and more.
Surveillance Systems
Design, installation, configruation, management, and troubleshooting of advanced IP camera and DVR networks. Advanced expertise with networked NAS and NVR Synology survelliance systems.
Data Services
Data Integration
Experienced data integration services, utilizing technical business processes to combine data from disparate sources into meaningful and valuable information.
PowerBI
Analysis Services (SSAS)
Data Migration
Advanced Excel
Integration Services (SSIS)
SQL Scripting
PowerPivot / PowerView
Reporting Services (SSRS)
Development Services
Web Development
Professional web development services offering custom design, HTML5 with CSS development, javascript and jQuery development, speed optimization, website hosting, domain configuration, web security, and administration.
Wordpress
Professional design, deployment, installation, configuration, development, and administration of wordpress CMS and website systems. Expertise in PHP, MySQL, custom themes, plugins, security, speed optimization, hosting, backups, and administration.
OpenCart / ecwid
Opencart and ecwid are two popular ecommerce platforms that allow you to fully customize and host your own ecommerce website. Services include theme installation, product configuration, store setup, email template authoring, hosting, and administration.
ClickFunnel
Advanced Web Forms
Woocommerce
Woocommerce is powerful wordpress plugin that will turn your blog or website into a full service ecommerce mangaement system. Services include installation, custom development, product configuration, payment integration, custom add-in development, email template authoring, and administration.
Workflow Development
Automated workflows are an effective way to streamline your processes, reduce human error, and cut operating costs. Services include professional design, development, testing, troubleshooting, deployment, and administration of a variety of automated workflow tools. Certified in Nintex and GlobalAction workflow development and administration.
Google Analytics
Shopify
Shopify is a popular and easy to use platform for hosting and managing ecommerce websites. Services include theme development and installation, product setup, shop configuration, emplate template authoring, app integrations, SEO, and shop administration.
Marketing Services
Social Media
Full service social media management for business on all of the major social platforms including Facebook, Twitter, Instagram, Pinterest, Tumblr, and Google Plus. Services range from account creation, account management, improving engagement, follower growth, targeted advertising, and scheduled relevant posting.
Facebook Advertising
Facebook adverting has the power to provide your business a return on investment for every penny spent. Services include ad planning, ad creation, ad scheduling, audience creation, retargeting pixels, budget management, and more.
Branding
One of the most important components for business growth is estabilishing a brand that is instantly recognizable, elicits trust in your customer base, sets your offering apart from the competition, and communicates your values to your clients. Services include business name generation, logo and color scheme design, tag line creation, and mission statement authoring.
Content Marketing
Content marketing is will grow your customer base, improve your search enginge rankings, and develop an unforgettable brand. Services include content creation, everything from industry researched articles and whitepapers to eye catching infographics and interactive games.
Google Adwords
Next to SEO, effective deployment of Google Adwords is the most effective method to drive traffic to your website. Services include account setup and configuration, audience targeting, keyword research and optimization, budget management, and campaign administration.
Sales Funnels
Sales funnels are rapidly surpassing websites as the most effective tool to sell your products and services online. Services include funnel development, sales copy authoring, A/B testing, funnel hosting, analytics, and administration.
Search Engine Optimization (SEO)
Search engine optimization is the heart and soul of modern marketing. Offering expert search engine optimization services including safe natural backlink building, on page optimization, directory submission, competitve benchmarking, configuration of local pages and google analytics. All services are backed by analytics to help you narrow in on your target audience.
Blogging
Blogging is one of the most effective tools to drive your content marketing, strengthen your brand, and improve your SEO. Services include topic research, content research, blog writing, posting, distribution, and analytics.
Press Releases
Press releases are an effective tool to catch the attention of the media and get your latest news in front of a large audience. Services include press release authoring and editing, mass and targeted distribution.
Business Services
Bookeeping
Project Management
Utilizing the application of my expert knowledge, skills, tools, and techniques, I will ensure your projects objectives are met on time and under budget.
Business Intelligence
Contracts
Point of Sale Systems
Quickbooks Administration
Licensing
15,360
Labor Hours Reduced
148
Projects Completed
20,156
Work Hours
1,410,015
Money Saved
Professional Experience
Accounting Manager & Network Administrator - Michaleo Imports
COMMERCIAL ESPRESSO MACHINE AND SUPPLY RETAIL SERVICES €“ SEATTLE, WA
Responsible for all day-to-day accounting activities. Established financial standards by developing and implementing systems for collecting, analyzing, verifying and reporting financial information. Responsible for the administration, management and maintenance of corporate computer network, data systems and phone circuits.
Accounting
Managed the daily operations of the accounting department and supervised Accounting staff.
Processed month and year end books closing, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital asset reconciliation, trust account statement reconciliation, check runs, fixed asset activity, debt activity.
Monitored and analyzed accounting data. Produced financial reports, reviews and statements. Made correction action recommendations.
Establish and enforced proper accounting methods, policies following GAAP principles.
Advised CEO & Board of Directors on range of strategic business planning, finance, accounting and corporate development.
Developed and maintained software packages to streamline electronic billing and invoicing.
Network Administration
Managed and supported LAN, WAN, network segments, internet and intranet systems.
Served as project manager on corporate web site re-design.
Established network specifications, analyzed workflows, data integrity and security requirements.
Conducted Router, VPN, IPS, IDS and firewall administration to include interface configuration and routing protocols.
Performed Network performance troubleshooting; availability, utilization, throughput and latency.
Managed equipment procurement, budgeting, implementation and planning.
Conducted Network monitoring and analysis, performance tuning and end user troubleshooting.
Performed End user training, support and documentation.
Administered servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
Management
Trained seven new employees on accounting principles and training procedures.
Developed work schedules, approve vacations, assigned duties and projects to accounting staff members.
Implemented awards and feedback program to incentivize staff to meet strategic goals under shorter time constraints.
Revenue Enhancement
Increased profits by 30% in one year through restructuring core automatic espresso machine product line.
Conducted bench-mark studies of key competitors. Worked in conjunction with sales manager to increase pricing by 5% to small business customers and 2% to corporate customers resulting in $250,000 increase in annual revenues.
Accounting
Developed comprehensive financial reporting package to reflect the growing organization complexity of the business.
Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliation.
Took billing and payment responsibility for two key corporate customer relationships Barnes and Noble and Starbucks. Increased accuracy of corporate billings and improved accounts receivable by 19 days leading to significant cash flow improvement.
Implemented quarterly budget modelling to project monthly cash requirements and ensure ability to meet captial and operational obligations.
Corporate Cost Savings
Successfully negotiated with the City of Seattle to reduce a $8,000 water leak bill down to $3,500 saving the company $4,500.
Developed new manufacturing program for piston building resulting in $30,000 annual reduction in labor and documentation costs.
Implemented an automated invoice routing system to reduce labor costs, eliminate lost invoices, and improve payment terms with vendors.
GAAP •FINANCIAL STATEMENTS •GENERAL LEDGER •FINANCIAL ANALYSIS •PAYROLL •ASSET MANAGEMENT •AR, AP, GL •QUICKBOOKS •NETWORK ADMINISTRATION •FIREWALL •ACTIVE DIRECTORY •GROUP POLICY •SERVER MANAGEMENT •LAN / WAN
Project Manager - J.E.T. Inc
TECHNOLOGY DEVELOPMENT AND BUSINESS CONSULTING €“ TEMPE, AZ
Managed technical software and accounting projects for clients through direct coordination of client, developers and related stakeholders utilizing industry standard project management principles.
Project Planning
Defined project scope in direct coordination with client and related parties.
Developed a detailed work plan identifying and sequencing activities necessary for successful completion of the project scope.
Defined the resource scope (time, money, equipment, assets) required to complete the project.
Developed a schedule for project completion that effectively allocates the resources to the project management activities.
Reviewed the project schedule with client, contracted developers and related parties that will be impacted by the project activities; revise the schedule as required.
Determined the objectives and measures upon which the project will be evaluated at its completion.
Identified and contracted qualified consultants and developers to complete projects as required.
Project Implementation
Executed the project according to the project plan.
Developed forms and records to document project activities.
Defined and managed project management documentation and asset information.
Monitored the project progress and made adjustments as necessary.
Established a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.
Reviewed the quality of work completed with the project team on a regular basis to ensure that it meets the project standards.
Project Control
Met financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, analyzing variances, initiating corrective actions.
Monitored and approved all budgeted project expenditures.
Monitored cash flow projections and reported actual cash flow and variance to senior management throughout life cycle.
Managed all project funds according to established accounting policies and procedures.
Prepared financial reports and supporting documentation for stakeholders as outlined in funding agreements.
Project Evaluation
Ensured the project deliverables were on time, within budget and at the required level of quality.
Evaluated the outcomes of the project as established during the planning phase.
Corporate Development
Led cross-function teams to enhance operational efficiency and project deliverables.
Developed standarized project communication templates to improve project communication and lifecycle management.
Transformed project templates from standard word files to fillable pdf templates to improve usability and department efficiencies.
Promoted from junior project manager to project manager within first six months of employment.
Created staff training and tracking intranet and wiki portal to improve issue tracking, documentation, and template management.
LIFECYCLE MANAGEMENT •STRATEGIC PLANNING •BUDGETING •PROCESS IMPROVEMENT •PROJECT CHARTERS •TIME MANAGEMENT •SOFTWARE DEVELOPMENT •SCOPE ANALYSIS •CHANGE MANAGEMENT
Senior Property Accountant - Rowley Properties, Inc.
COMMERCIAL/RESIDENTIAL REAL ESTATE DEVELOPMENT; SEATTLE, WA
Assumed authority of financial and accounting operations for all retail, manufacturing, industrial, storage, ground, and residential properties.
Performed monthly, quarterly and annual fiscal trend analysis, prepared financial statements, developed operational budgets, capital plans and cash flow projections. Created and maintained reserve and forecasting studies.
Managed daily cash books, bank account transfers, desktop deposits, reimbursements, reconciliation's and fraud controls for thirty separate corporate bank accounts.
Conducted Commercial and Residential lease administration for Residential, NNN, Ground and Gross leases.
Performed fiscal year-end accounting work papers in compliance with state and local requirements.
Reconciled bank statements, prepared cash disbursements, submitted cash receipts, researched bills, applied batches and daily cash receipts.
Maintained security deposit and capital expense ledgers, expense analysis, revenue metrics, processed tenant refunds and submitted payments in IRES.
Managed B&O, Excise and Property Tax preparation and submission. Unclaimed property reporting. I9, W9, 1099
Performed General ledger account maintenance, journal entry and reconciliation for fifteen corporate entities, managed corporate and property mortgage debt service schedules.
Managed the maintenance and operation of tenant accounts, prepared monthly rent statements, monitored receivables, created age reports, charged monthly rent, late, legal and lien fees. Prepared collection and three-day eviction notices. Invoiced reimbursable labor and materials, entered and invoiced work orders. Made adjusting entries and prepared Statements of Deposit.
Implemented rental increases as dictated by business plans utilizing Consumer Price Index. Prepared annual Operating Cost (CAM) Reconciliation's as outlined in commercial leases.
Researched and communicated with attorneys regarding landlord tenant laws, storage eviction, security concerns, collection, and bankruptcy laws.
Managed vendor relationships including: Well Fargo, MRI Software, Heartland Payment Systems, Property Solutions, AvidXChange, City of Issaquah, etc.
Corporate Cost Cutting
Implemented software and department restructuring solutions to reduce Accounting staff labor costs by $150,000 annually.
Implemented a web based electronic invoice management, routing, and approval software solution to streamline invoice routing and reduce paper handling.
Implemented an excel based software database sync plug-in to develop tenant operating cost reconciliation's and monthly financial statement generation. Plug-in allowed for one time design and development of financial reports which updated monthly and annual data automatically.
Implemented third party bill payment service to eliminate paper check printing and remittance submission.
Developed automated cash flow, bank balance, and revenue comparison reporting eliminating 4 hours of daily manual entry.
Implemented paperless statement and monthly billing system resulting in $10,000 annual savings in postage and paper.
Developed property utility tracking system database to effectively track monthly utility costs and quickly identify water and power leaks.
Revenue Optimization
Worked in conjunction with attorneys to successfully collect $75,000 in outstanding debts.
Implemented RUBS utility tenant billing system resulting in $160,000 in annual utility expense recapture.
Developed automated CAM expense reconciliation system reducing average expense recapture time from 180 days to 60.
Implemented annual per-property business plans to effectively optimize revenues, operating and capital expenses by property. System allowed for identification and improvement of under performing properties.
Developed capital reserve studies to effectively plan long term capital investments cash reserves.
Implemented Tenant Improvement billing system to improve expense recapture and decrease billing time.
Developed financial modelling template for evaluating potential property acquisitions.
Operational Efficiency Improvements.
Developed financial statement framework and presentation format resulting in a reduction of monthly financial statement creation by 10 days.
Implemented key measures and executive summaries improving the evaluation of property performance during financial statement reviews.
Developed vendor management system, flow chart, and master contract to streamline vendor management and reduce labor overhead. System included contract management, insurance certificate, and 1099 tracking.
Implemented regular, monthly financial and key measures reviews to evaluate and improve property performance.
Established criteria for evaluating commercial prospect financials and business plans.
Created streamlined Statement Of Deposit procedure to reduce turn around time and ensure compliance with 10 day landlord tenant laws.
BUDGETING • GENERAL LEDGER •FINANCIAL REPORTING •FINANCIAL ANALYSIS •GAAP •PROPERTY ACCOUNTING •PIVOT TABLES •AR, AP, GL, PROJECTS •EXCEL
IT Systems Engineer - Rowley Properties, Inc.
COMMERCIAL/RESIDENTIAL REAL ESTATE DEVELOPMENT; SEATTLE, WA
Managed all aspects of corporate technical objectives ensuring systems and network availability, security integrity, rapid incident response and enhanced operational efficiency.
IT Department Management
Managed technical support staff. Defined job roles, coordinated training, conducted regular team meetings, assigned projects and ensured the completion of key milestones.
Developed annual department budgets, capital plans, cash flow projections, reserve and forecasting studies.
Managed all technical equipment procurement (network, software, licensing, desktops, servers, security, peripheral and mobile devices).
Conducted monthly executive team reviews to link business operational needs with technical solutions.
Collected, analyzed, and summarized data and current trends for technical products and services. Made recommendations for capital and project investments.
Managed corporate technology partnerships for equipment procurement/warranty/support, network security, phones/internet, wireless service, copier, licensing, security monitoring, backup and user training.
Corporate Network Management
Monitored network systems, performed operational maintenance tasks.
Patch management, software / firmware upgrades, systems clean-up
Security testing and hardening
Maintained software licenses, password lists and company hardware inventory.
Defined procedures for retention, protection, retrieval, transfer, and disposal of records.
Conducted systems upgrade planning and implementation.
Recommended and implemented controls.
Documented processes for development, testing, implementation, application integration and technical reports.
Designed and implemented system failure and disaster recovery policies and procedures; complete and tested back-ups and UPS power management systems, and maintained documentation.
Help Desk Management
Troubleshot and resolved client network, workstation and technical issues.
Designed and conducted training programs; providing references and support.
Systems Development
Developed strategic plans aimed at streamlining corporate operations, improving production, productivity, and customer service standards through the development and implementation of technology.
Researched, evaluated, recommended, tested and installed third-party technology to support strategic action plans.
Developed custom software and hardware solutions to solve critical operational gaps. Studied operational needs; conferred with users and executives; studied systems flow, data usage, and work processes. Implemented solutions following the software development lifecycle, SCRUM, PMI and ITIL frameworks.
Conducted testing cycles for custom and third party applications to ensure they produced desired results.
Developed database structures and integrated cross-platform solutions for improved data sharing and storage.
Managed technical solution adoption by conducting training programs and providing support for end users.
Project Management
Served as project manager for all technical projects relating to the installation of hardware, software and custom programming development solutions.
Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget and overseeing to completion including employee training.
Department and Corporate Management
Negotiated prices, terms of sale, and service level agreements with twenty different software and infrastructure vendors.
Successfully navigated operational shut-down and customer service crises with third party vendor Property Solutions.
Successfully negotiated concessions of $150,000 from four separate third party vendors after a breach of service level agreements.
Corporate Cost Cutting
Created annual IT budgets, benchmarks, and monthly reviews.
Developed new strategic vendor partnerships and negotiated existing contract concessions.
Annual corporate recurring expense savings of $50,000
Equipment and software procurement savings of $175,000.
Implemented operational efficiency improvements to reduce labor cost and increase productivity.
Annual corporate labor expense savings of $100,000
Operational Efficiency Improvements.
Business Intelligence
Developed corporate SharePoint site for improved cross-departmental collaboration, streamlined file management, business analytics, and intelligence.
Project, cross-departmental team, and tenant portals.
Centralized document management.
Training and procedure portals utilizing video and interactive training solutions.
Management dashboards and business analytics portals.
Facilities work order entry and tracking portal.
Vendor contract and insurance management system.
Secure portals for outside vendors to access payment and invoice submission information.
Established IT support structure utilizing ITIL framework.
Implemented PowerPivot across departments to streamline and automate data analysis.
Implemented project and service desk management systems based on ITIL and PMI frameworks.
MRI Real Estate Software Upgrades, Enhancements, and Development.
Migrated version 3.0 to 4.0 requiring comprehensive database normalization, table restructuring, and development.
New Module Roll-out
Budget & Forecasting
Leaseflow
Workflow
Workspeed
Viewpoint / Executive Dash
Tenant Connect
MRI Web
Paper and procedure duplication reductions.
Implemented paperless invoice and purchase order routing and approval system.
Implemented third party contract and lease negotiation tracking system to ensure compliance with state laws regarding agency.
Developed automated tablet based building inspection form for commercial and residential buildings.
Developed electronic master filing system.
Implemented folder, file, paper, and e-mail retention policies and archive systems.
Developed employee software training program to enhance employee efficiency and effectiveness.
Implemented paperless automated pdf email software to automate monthly statement remittance.
Developed system for automated commercial leasing checklists and compliance. System improved accuracy, allowed for more visibility into lease pipeline, and added automated reminders on checklist items.
Rolled out mobile devices to facilities team and property managers to allow for on property leasing, work order tracking, and messaging. System allowed staff to stay on property to complete daily tasks without commuting back and forth to the corporate office.
Customer Retention Improvements.
Implemented new online automated tenant portals to allow tenant access to account history, online payments, and work order submission. Increased customer satisfaction in addition to a significant savings in labor hours.
Developed tenant feedback survey system to obtain customer input, reviews, and direct feedback resulting in vastly improved customer experience.
Implemented third party newsletter system to automate tenant notices and property information updates.
Implemented residential tenant web-based leasing allowing tenants to execute leases online remotely resulting in significant savings in labor hours.
Customer Acquisition Enhancements.
Developed social media presence, web marketing strategies, search engine optimization, and pay per click advertising.
Completed overhaul of corporate web presence.
Redeveloped corporate website www.rowleyproperties.com
Developed new segmented property websites: www.rowleystorage.com and www.wildwoodapartmenthomes.com
Systems Reliability Enhancement.
Rebuilt entire network from the ground up resulting in vastly improved network speed, server, and workstation reliability, significantly reduced downtime, enhanced backup history and reliability.
10 physical servers --> Ten virtual servers on three custom built physical hosts.
Added additional server rack.
Windows Server 2003 --> Windows Server 2012 r2.
SQL Server 2005 Standard --> SQL Server 2012 BI.
SharePoint 2007 Foundation --> SharePoint 2013 Enterprise.
Exchange 2007 --> Exchange 2013.
Windows Backup --> Datto / Acronis.
25 Workstations: 2005 Hardware / Windows XP --> 2013 Hardware / Windows 7.
Single Server UPS --> 5 Networked & Redundant UPS's.
Complete Re-Cable for Workstations, Switches, Servers.
Implemented NIC teaming, redundant switches and internet providers.
Implemented iDrac and remote management systems to allow remote server management.
Implemented Exchange and SQL Database Availability Groups, Hyper-V replication and clustering to ensure systems availability.
Developed comprehensive backup, security, and disaster preparedness policies.
Implemented five layer backup system to ensure data integrity and continuity.
Implemented Network and Redundant Backup Battery supplies tied to on-site generator to ensure systems availability.
Implemented Exchange and SQL level backup systems to allow for quick recovery of individual database items.
Implemented workstation level backups and UPS battery backups.
Re-developed corporate Intranet from ASP to ASP.NET.
Migrated phone system from internal PBX to hosted VOIP.
Implemented equipment standards and procurement procedures to standardize software and hardware across the organization.
Corporate Security Improvements.
Initiated Independent Audits and Security Penetrations Testing Schedule.
Designed and implemented property wide surveillance system.
Installed IP-Based Surveillance Cameras at 20 different buildings.
Designed and installed surveillance wireless LAN network utilizing Point to Point radios, switches, and routers.
Implemented 20 local DVR systems networked to central surveillance server.
Migrated online tenant portal and payment systems off internal servers to third party payment processor.
Developed annual employee security awareness training program.
Implemented corporate-wide anti-virus and malware solutions to ensure all systems had effective protection.
Implemented firewall deep packet scanning and intrusion prevention systems.
Implemented mobile device management system allowing for remote wipe and corporate data protection. Developed bring your own device mobile policies reducing corporate phone expenses and increasing corporate security.
Segregated servers to create an additional layer of firewall protection between data and services.
Legal Research
Worked with attorneys to answer legal and liability questions regarding technology implementations.
Online lease execution.
Security camera and surveillance systems.
Electronic signature capture.
NETWORK ADMINISTRATION •SYSTEMS MANAGEMENT •BUSINESS CONTINUITY MANAGEMENT DISASTER PLANNING •FIREWALLS / IPS / IDS •ACTIVE DIRECTORY •GROUP POLICY •LAN / WAN •SERVER MANAGEMENT •PROJECT MANAGEMENT •PERSONNEL MANAGEMENT
Senior Professional Services Engineer - Square 9 Softworks, Inc.
DOCUMENT, WORKFLOW, AND CONTENT MANAGEMENT SOFTWARE; NEW HAVEN, CT
Designed, built, implemented, and deployed business automation software. Provided training, and support services to end users and resellers. Aligned technology with client and partner business operations to increase productivity and create scale throughout the business life cycle.
Designed, deployed, and supported client/server and next generation web based document management and automation software solutions.
Installed, configured, deployed, and supported Windows Server, IIS, and SQL farms in client environments.
Performed detailed analysis of operational gaps, technical requirements, systems integration capabilities and productivity efficiencies for client implementations.
Defined project scope, developed and executed project plans, monitored and refined project path, communicated project status to project participants.
Built automated document management, invoice approval, and accounting workflows to enhance operational efficiency.
Authored knowledge-base and tech tip articles to offer self-help on custom developed solutions for customers and resellers.
Developed SQL scripting, linked server, and SQL agent solutions to automate scheduled data imports.
Performed data transformations, integrations, and imports from various ERP and accounting systems including Sage, Salesforce, Quickbooks, Microsoft Dynamics and GP.
Assisted sales team in a sales engineer capacity on complex accounting and integrations projects.
Conducted user and administrator training and support for software and custom development solutions.
Developed standardized project communication templates for professional services department.
Created standardized PowerShell scripts to automate server pre-requisite installation for all software packages.
Developed SharePoint project tracking tools and utility depository for professional services department.
Promoted to Professional Services team lead.
Selected to host and train professional services and development staff for Konica Minolta Japan partner.
WINDOWS SERVER •SYSTEMS DESIGN •DOCUMENTATION •SQL SERVER •WORKFLOW •JAVASCRIPT •HTML •IIS •POWERSHELL •SCRIPTING •PROJECT MANAGEMENT •DOCUMENT MANAGEMENT
Senior Enterprise Software Consultant - Flexi Software
ENTERPRISE ACCOUNTING SOFTWARE FOR THE FINANCIAL SERVICES INDUSTRY; SHELTON, CT
Installation and configuration of Financial Accounting, Fixed Asset, Ledger, Payables, Receivables, Project SharePoint Farm, Business Intelligence, and Nintex workflow solutions for customers in the financial services and banking industry. Serve as project manager and implementation engineer for new and exsisting clients.
Designed, installed, and configured Enterprise Accounting Software and SharePoint workflow environments.
Performed financial data transforms, migrations, mappings and imports.
Installed, configured, deployed and supported Windows Server, SharePoint, IIS, and SQL farms in client environments.
Installed, configued, deployed and supported Flexi Financials software including General Ledger, Payables, Receivables, and Projects modules.
Designed custom workflows, automated processing scripts, SSRS Reports, SSIS Packages, and SSAS Models.
Defined project scope, developed and executed project plans, monitored and refined project path, communicated project status to project participants.
Performed detailed end user training, authored how to articles, developed system design documentation.
Developed custom macro excel workbooks utilizing Flexi Financials COM API to auto upload invoices into payables system.
Met with new and existing clients to review project requests, analyze system and workflow requirements, and make solution recommendations. Developed statements of work, estimated project timelines and cost.
Created SSRS and Crystal financial accounting reports for financial services clients.
Awarded Rookie Engineer of the Year for 2016.
Developed insurance and vendor compliance Nintex workflow package to be rolled into future software releases.
Developed SharePoint PowerView, PowerPivot and Performance Point general ledger and accounts payable business intelligence package for to be resold to current and future clients.
Implemented best practices templates, scripts, and user guides to improve departmental efficiencies.
Developed SharePoint based project management portal for the client services team to improve the efficiencies and management of client project deployments.
Developed SQL Server Analaysis Services models to replace Flexi Analysis PowerPivot product for enhanced performance and market competitiveness.
WINDOWS SERVER • SHAREPOINT • SSIS • SSAS • SSRS • SQL SERVER • ORACLE • PROJECT MANAGEMENT • SCRIPTING • POWERSHELL • CRYSTAL REPORTS • NINTEX • ACCESS • IIS • ACCOUNTING •AP, AR, GL, FA, PROJECTS •WORKFLOW
Entrepreneurial Experience
Business Consultant - Elliot & Associates, LLC.
BUSINESS AND TECHNOLOGY CONSULTING; NEW HAVEN, CT
Provide strategic business support to facilitate market growth, enhance operational efficiency and improve cross platform systems integration. Align technology with business operations to increase productivity, harness technology and create scale throughout the business life cycle.
Clarify system specifications, work practices and the nature of business operations.
Perform detailed analysis of operational gaps, technological need, system integration capabilities and productivity efficiencies.
Implement data collection on quantitative business data. Present data in an organized written, oral and visual format.
Identify areas requiring strategic and technical improvement.
Develop action plans for system and operational implementations.
Make recommendations in capital investments, cloud technologies and third party alternatives.
Implement change management procedures and policies.
Analyze competitive landscape, industry trends and potential market opportunities with respect to strategic competitive fit.
STRATEGIC PLANNING • BUSINESS DEVELOPMENT •BUSINESS INTELLIGENCE •OPERATIONAL ANALYSIS •SYSTEMS INTEGRATION •CORPORATE RESTRUCTURING •MARKET ANALYSIS
Managing Partner / Co-Founder - Apex Customs, LLC.
AUTOMOTIVE CUSTOMIZATION AND SALES; PHOENIX, AZ
Provide strategic business, finance, and technical leadership to facilitate brand development, develop corporate structure and governing policies, implement technical and accounting systems, and establish marketing strategies.
Develop and maintain marketing plans, social media profiles, media relations, and SEO.
Design, develop, and maintain websites, messaging platforms, newsletters, blogs, and forums.
Build, design and manage corporate network, phone systems, servers, and workstations.
Idminister cloud software providers: Office 365, Timely, Point of Sale, Payroll, Insightly, CRM.
Developed LLC agreements, customer agreements, return policies, vendor contracts.
Developed accounting policies and procedures, workflows, chart of accounts, tax strategies.
Administer Quickbooks, manage payroll, financing, bank accounts, taxes, and budgets.
Develop operational plans, long-term strategies, goals, and investments.
Coordinate hiring, develop HR policies, and benefits.
Grow and maintain social media profiles, branding and messaging.
Develop strategic partnerships, develop vendor agreements, management vendor compliance.
Represent brand at national conferences and events including SEMA and AAPEX.
Corporate Development
Designed, developed, and implemented corporate network, portals, e-mail and phone systems.
Facilitated growth of company personnel from 2 employees to 10 and revenues from zero to $250,000 annually.
Developed strategic plans and initiatives to expand services offerings plastidip, powder coating, lighting, and suspensions increasing double annual revenues each year over last four years.
Performed competitor bench marking analysis identifying savings opportunities of $100,000 and revenue opportunities of $300,000 through collaboration with new suppliers and distribution partners.
Developed and implemented value-enhancing strategies, such as $50 striping add-on for Vinyl Wrap to increase profitability.
Networked with local, national, and international automotive associations to optimize industry connections for the business.
Technical Development
Established relationships with third-party software vendors for scheduling, contact management, customer satisfaction surveys, and e-mail campaigns.
Implemented all company policies, technical procedures and standard fro preserving the integrity and security of data, reports, and access.
Negotiated prices, terms of sale, and service level agreements with software and infrastructure vendors.
Web Development and Marketing
Developed company presence through website development, social media accounts, local listing sites, map listings, and review sites.
Utilized combined web advertising and search engine optimization to rank website at the top of all search terms in core market and generate 95% of all customer leads for the business.
Accounting
Developed corporate accounting structure, chart of accounts, and reporting methods.
Implemented accounting software, designed financial statements, invoices, and payment portals.
Completed annual financial statements, prepared and filed tax returns.
Complied annual operating and capital budgets to ensure profitability and ability to meet capital investments.
Organized financial analysis, market research, and due diligence filing material for potential investors.
Identified investment opportunities, threats, and challenges to accurately forecast the corporate budget.
MARKETING •STRATEGIC PLANNING •E-COMMERCE DEVELOPMENT •CONTRACT MANAGEMENT •OPERATIONS •SEO •SYSTEMS INTEGRATION •WEB DEVELOPMENT •ACCOUNTING •BUSINESS DEVELOPMENT
Co-Founder / Advisory Partner - Elicit Supplements, Inc.
NUTRITIONAL AND SPORT SUPPLEMENTS; PHOENIX, AZ
Provide strategic business, finance, and technical leadership to facilitate brand development, develop corporate structure and governing policies, implement technical and accounting systems, and establish marketing strategies.
Developed logo, messaging, mission statement and branding.
Designed, developed, and maintain website and e-commerce platform.
Established accounting policies, chart of accounts, and workflows.
Implemented technical platforms; point of sale system, Office 365, corporate network.
Developed LLC agreements, contracts, warranty policies, and customer agreements.
Established social media presence, developed social media policies, authored and distributed press releases resulting in publications and articles in major industry magazines.
Provide management and technical consulting to operations management team.
Analyze competitive landscape, industry trends and potential market opportunities with respect to strategic competitive fit.
Successfully navigated FDA compliance regulations for nutritional supplement certification.
Successfully negotiated large wholesale contract with international supplement retailer.
Wrote and distributed national press release resulting in publication and coverage of product in several nationally distributed magazines.
Developed supplement branding; logo, labels, packaging, marketing materials, websites, and sales platform.
Established relationships with key nutritional supplement buyers, industry influencers, and retail outlets.
STRATEGIC PLANNING • BUSINESS DEVELOPMENT •WEB DEVELOPMENT •STRATEGIC PARTNERSHIPS •MARKETING •OPERATIONS •DESIGN •ACCOUNTING •SALES •MARKET ANALYSIS •REGULATION COMPLIANCE •SEO •BRANDING